1. Information We Collect

1.1 Information You Provide to Us

When you book our services or contact us, we may collect:

• Personal Information: Name, phone number, email address
• Event Details: Event date, type of event, guest count, venue location
• Preferences: Menu selections, decoration preferences, special requirements
• Payment Information: Billing details (processed securely through third-party payment gateways)
• Reviews & Feedback: Your testimonials and ratings

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• Device Information: Browser type, operating system, device type
• Usage Data: Pages visited, time spent on site, navigation patterns
• IP Address: For security and analytics purposes
• Cookies: Small data files to enhance your browsing experience

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To process bookings, coordinate events, and deliver catering/decoration services
• Communication: To send booking confirmations, event reminders, and respond to inquiries
• Improvement: To enhance our services, website functionality, and customer experience
• Marketing: To send promotional offers and updates (with your consent)
• Legal Compliance: To comply with applicable laws and regulations
• Security: To protect against fraud, unauthorized access, and security threats

3. How We Share Your Information

We respect your privacy and do not sell your personal information. We may share your data only in these circumstances:

3.1 Service Providers

• Payment Processors: To process transactions securely (e.g., Razorpay, Stripe)
• Cloud Services: Firebase/Google Cloud for secure data storage
• Communication Services: WhatsApp, email services for booking confirmations

3.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement industry-standard security measures to protect your information:

• Encryption: All data transmitted through our website is encrypted using SSL/TLS (HTTPS)
• Secure Storage: Data stored on Firebase with enterprise-level security
• Access Controls: Limited access to personal data by authorized personnel only
• Regular Backups: Automatic daily backups to prevent data loss
• XSS Protection: Input sanitization and content security policies
• Firewall Protection: DDoS protection and intrusion detection

5. Your Rights & Choices

You have the following rights regarding your personal information:

5.1 Access & Correction

You can request access to your personal data and ask us to correct any inaccuracies.

5.2 Data Deletion

You can request deletion of your personal information, subject to legal retention requirements.

5.3 Opt-Out of Marketing

You can unsubscribe from promotional emails at any time by clicking the "unsubscribe" link or contacting us.

5.4 Cookie Preferences

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

5.5 Data Portability

You can request a copy of your data in a structured, machine-readable format.

6. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations (e.g., tax records for 7 years)
• Resolve disputes and enforce agreements
• Maintain business records for operational purposes

After the retention period, we securely delete or anonymize your data.

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any information.

9. International Data Transfers

Your information may be stored and processed in servers located in India or other countries where our service providers operate. We ensure appropriate safeguards are in place for international data transfers.

10. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Essential Cookies: Required for website functionality (e.g., session management)
• Analytics Cookies: To understand how visitors use our site (e.g., Google Analytics)
• Preference Cookies: To remember your settings and preferences

You can manage cookie preferences through your browser settings.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending an email notification (for material changes)

Your continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us

13. Compliance & Certifications

Our data practices comply with:

• Information Technology Act, 2000 (India)
• GDPR (General Data Protection Regulation) - for EU customers
• Firebase Security Standards: SOC 2, ISO 27001, GDPR certified

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